Download the latest stable Chart Trader platform.

-TROUBLE SHOOTING:
If you encounter a problem on using Chart Trader, FXA Securities Ltd is here to help.

NOTE: BEFORE YOU CONTACT US, PLEASE CHECK THE "GENERAL Q&A PROBLEM CONTENTS TABLE" below.
Please follow either the Yes/No arrows below if you have a problem logging in to the CT platform, if after following the below questions you do not solve your problem, please email the details of your OS version, the name of the provider that you are using, the details of your problem to our Technical Department.

Please Note: We do not support problems in relation to your PC or your Provider.

CT LOGIN
>
>
MINIMUM SYSTEM REQUIREMENTS
Internet Access:
A fast Internet connection is vital for currency trading. We recommend that you install DSL ( Digital Subscriber Line ) or a CABLE MODEM.
CPU
Pentium 4 2AGHz,Pentium4 2.0,Celeron2.4,PentiumM1.4,
Core Solo,Core2Duo,Athlon2.0, Sempron2.0,Turion2.0,
Phenom2.2
Memory
At least 1GB
Monitor Settings
Monitor that supports 1024 X 768 with a color depth of 32 bits (16,777,216 colours) or higher resolution.
OS
Windows2000/XP, VISTA
(
NOT COMPATABLE with MAC)
Browser Type
Internet Explorer 6.0+ or Netscape V7.X
APPENDIX
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CT LOGIN PROBLEM-the arrow of YES/NO
(Yes=Red , No=Blue)
Q1
Is your OS Win NT, 4.0 or above?
Q2
If you have no problem with Internet access proceed to 2..
Q3
Have you typed your ID and Password into the fields correctly?
Q4
Do you have any problems with TRACERT?
Click HERE to see how to TRACERT

Q5
Do you have a FIREWALL other than OS FIREWALL installed?
1:
CT is compatible with Windows 2000/XP/Vista ( It does not perform well with Win ME, Win98j.
Not compatible with MAC.
2:
If your Internet connection is unstable this will cause you to be cut off.
For a FREE Net speed connection test click HERE.
If your connection to the Internet continues to be unstable, contact your provider.
3:
Please make sure your CAPS LOCK is off before entering your ID and Password

Please do not cut and paste the ID or Password as you will encounter an error. Instead, enter the ID and Password manually.

If you enter the ID and Password incorrectly more than 3 times you will be locked out for the next 30 mins. After that time you may try again.


4:
If you receive a "Destination host unreachable" message, check if you have "ctlive.forexpeer.com" on your restricted list or not.

If you receive a "Request timed out, Server is unreachable" message, please contact you provider.


5:
When using a FIREWALL other than the Firewall in XP, allow access to the programs below.

CT Latest Version:
Chart Trader - ChartTrader.exe, ctappstart.exe

If you are not sure how to set access with your FIREWALL please refer to the help section in the software you are utilizing.

Command Prompt-ping tracert(Network Connectivity Check)
To Open Command Prompt:

Click on Start open DOS prompt, type cmd in the box>OK

Please type in the followings when the command prompt appeared and then press enter.

tracert: (Means "Trace Route" )

(Live Trading)
Type: tracert ctlive.forexpeer.com ( Make sure there is a space after tracert)

(Demo Trading)
Type: tracert server0.forexpeer.com ( Make sure there is a space after tracert)

Test Result
Live Trading Basically reaches till 203.82.146.58 without message "Request timed out".
Demo Trading Basically reaches till "Trace complete" without message "Request timed out".



APPENDIX
PC Maintenance ( Defragmentation )
DEFRAG

Defragmentation

Using Disk Defragment you might need to have a computer administrator account to perform some tasks.

Disk Defragment consolidates fragmented files and folders on your computer's hard disk, so that each occupies a single, contiguous space on the volume As a result, your system can gain access to your files and folders and save new ones more efficiently. By consolidating your files and folders, Disk Defragment also consolidates the volume's free space, making it less likely that new files will be fragmented.

You can also defragment disks from a command line using the defrag command.

Open Disk Defragment

* Note: To open Disk Defragment, click Start, point to All Programs, point to Accessories, point to System Tools, and then click Disk Defragment.

For information about using Disk Defragment, on the Action menu, click Help.

VIRUS CHECK:
Protecting against Viruses and Trojan Horses.

In today's computing world, you must prevent intentional intrusions into your computer and network that take the form of Viruses and Trojan horses Follow these tips to help prevent virus outbreaks and Trojan horse attacks.

Educate yourself about viruses and how they are commonly spread. You can unwittingly bring viruses into the network by loading a program from a source such as the Internet, online bulletin board, or e-mail attachments.

Learn the common signs of viruses: unusual messages that appear on your screen, decreased system performance, missing data, and inability to access your hard drive. If you notice any of these problems on your computer, run your virus-detection software immediately to minimize the chances of losing data.

Programs on floppy disks may also contain viruses. Scan all floppy disks before copying or opening files from them, or starting your computer from them.

Have at least one commercial virus-detection program and use it regularly to check your computers for viruses. Be sure to obtain the latest virus signature files for your program when they are available, because new viruses are created every day.

Note: For more information on viruses, consult the documentation for virus-detection software. Check out some cool software here!

1. AVG AntiVirus Free Edition

2. Avast Home version

3. AnitiVir Personal Edition

( The above software is not supported by our Technical staff. Please refer to the HELP in the software for further help and instructions on how to use it )

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VIRUS CHECK 2 MICROSOFT OUTLOOK EXPRESS

SUMMARY

This article describes several new features included in Microsoft Outlook Express 6 that are designed to protect you against viruses that may be transmitted through E-mail messages.

MORE INFORMATION

Virus Protection features in Outlook Express 6 are found on Security tab of the Tools, Options dialog box.

Using Internet Explorer Security Zone to Disable Active Content in Hypertext Markup Language (HTML) E-mail

Security zones enable you to choose whether active content, such as ActiveX Controls and scripts, can be run from inside HTML E-mail messages in Outlook Express. By default, Outlook Express 6 uses the Restricted Zone instead of the Internet Zone. Microsoft Outlook Express 5.0 and Microsoft Outlook Express 5.5 used the Internet zone, which enable most active content to run. To customize your Internet Explorer security zone settings for Outlook Express:

CAUTION: Changing security zone settings can expose your computer to potentially damaging code. Use caution when you change these settings.

1. Start Outlook Express, and then on the Tools menu, click Options.

2. Click the Security tab, and then click either Restricted Sites Zone or Internet Zone (less secure, but more functional) in the Virus Protection section under Select the Internet Explorer security zone to use.

3. Click OK to close the Options dialog box, and then quit Outlook Express.

4. Start Internet Explorer, click Internet Options on the Tools menu, and then click Security.

5. Click Custom Level for the security zone that you selected in Outlook Express. The security settings that you choose apply to Outlook Express as well as Internet Explorer.

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How to Read all Messages in Plain Text (Service Pack 1 Only)

Starting with Service Pack 1, you can configure Outlook Express to read all E-mail in plain text format. Some HTML E-mail may not appear correctly in plain text, but no active content in the E-mail is run when you enable this setting. To read all messages as plain text in Outlook Express Service Pack 1:

1. Start Outlook Express, and then on the Tools menu, click Options.

2. Click the Read tab, and then click to select the Read all messages in plain text check box under Reading Messages.

3. Click OK.

How to Prevent Programs from Sending E-mail Without Your Approval

If you configure Outlook Express as the default mail handler (or simple MAPI client) on the General tab, Outlook Express processes requests by using Simple MAPI calls. Some viruses can use this functionality and spread by sending copies of E-mail messages that contain the virus to your contacts. By default, Outlook Express 6 prevents E-mail messages from being sent programmatically from Outlook Express without your knowledge by displaying a dialog that enables you to send or not to send the E-mail message.

Using the Internet Explorer Unsafe File List to Filter E-mail Attachments

To use the Internet Explorer unsafe file list to filter E-mail attachments:

1. Start Outlook Express, and then on the Tools menu, click Options.

2. Click the Security tab, and then click to select the Do not allow attachments to be saved or opened that could potentially be a virus check box under Virus Protection.

This option is enabled by default in Outlook Express Service Pack 1 (SP1). If you enable this option, Outlook Express uses the Internet Explorer 6 unsafe file list and the Confirm open after download setting in Folder Options to determine whether a file is safe. Any E-mail attachment with a file type reported as "unsafe" is blocked from being downloaded.

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NOTE: The Internet Explorer 6 unsafe file list includes any file types that may have script or code associated with them. To add additional file types to be blocked or remove file types that should not be blocked:

1. Click Start, point to Settings (or click Control Panel), and then click Control Panel (or switch to Classic View or View All Control Panel Options).

2. Double-click Folder Options.

3. On the File Types tab, click to select the file type that you want to block or allow, and then click Advanced. If the file type you want to add is not listed, perform the following steps: a. Click New.

b. In the Create New Extension dialog box, type the file extension you want to add to the unsafe file list.

c. Click OK, and then click Advanced.

4. Click to place a check mark (block) or remove the check mark (allow) from the Confirm open after download check box.

NOTE: You cannot remove the check from Confirm open after download to allow some file types. For example, .exe files are in the default unsafe file list in Internet Explorer and cannot be allowed.

How to Determine When Outlook Express Has Blocked an Attachment

When Outlook Express blocks an attachment, the following alert is displayed in the message alert bar at the top of the E-mail message:

Outlook Express removed access to the following unsafe attachments in your mail: file_name1, file_name2, and so on.

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SPYWARE CHECK

Protect against Spyware and Adware

Without help, you have no way to prevent adware or spyware. Old antivirus programs don't even prevent adware, since they didn't consider them viruses or worms. First, you usually give permission to install adware, although you do so unwittingly because adware and spyware pushers are deceptive. Second, adware doesn't behave like a typical virus or worm. They don't usually do actual damage to your computer, other than wrecking its performance, and they don't spread themselves using your address book. (Although some kinds of adware can break your anti-spyware tools.)

Things are changing for the better, though. Most popular antivirus products now include adware and spyware scanning. For example, the latest versions of
1. Ad-Aware SE Personal Edition 1.05
2. Spybot-Search & Destroy 1.3 now scan for some adware and spyware.

( The above software is not supported by our Technical staff. Please refer to the HELP in the software for further help and instructions on how to use it )

Also, some Internet service providers (ISPs) are introducing protection from adware and spyware. For example, America Online (AOL) announced in January spyware protection as an enhancement for AOL 9.0 Optimized. EarthLink also provides adware and spyware protection through the latest version of its software. Of course, to take advantage of the built-in protection that antivirus products and ISPs provide, you have to update to the latest versions, and keep the anti-spyware/adware signatures current.

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FIREWALL

This kind of software is for the protection of your system from outside attack or illegal access to you HD, protected by a Wall of Fire! With the ever increasing threat from Hackers it is necessary to make sure you keep them "locked out!"

Free Software:

1. ZoneAlarm

2. KerioPersonalFirewall

Other Recommended Software:

3. Outpost Firewall


( The above software is not supported by our Technical staff. Please refer to the HELP in the software for further help and instructions on how to use it )