Download the latest stable Chart Trader platform.

..FAQ:

1.
How do I change my registered information?
 

Check the details on changing your registered information through the link below.

http://www.fxasec.com/ehtml/updatereq.html#b
2.
 How do I make a withdrawal?
Check the details on making withdrawals through the link below.
http://www.fxasec.com/ehtml/updatereq.html#d

*The minimum withdrawal amount is 100 USD or the equivalent in another currency. (Customers must pay all transfer charges). We take no liabilities for problems arising for fund transfers.
3.		 How much is the cost for the bank transfer?
*Deposit
Please ask your Bank or Financial Institutions.

*Withdrawal
You will pay the transfer charge and the lifting charge.
Transfer Charge: 3,700JPY
Lifting Charge: 1/20% for 5MIL JPY and more, minimum 2,500JPY
4.
 How do I close my trading account?
You can close your account , close contract etc via the "Update Request Program", you can access this through the link below.
http://www.fxasec.com/ehtml/updatereq.html#d
5.
 I forgot my Login ID/Password for Chart Trader. What should I do?
Please contact us through " LIVE HELP " below.
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6.		 How do I find bank transfer information for additional deposit?

The same account information for initial deposit.
Please contact us through "LIVE HELP" or email below.

LIVE HELP   FORM MAIL
 



7.		 What is the acceptable time of Deposit/Withdrawal and the handling system?
DEPOSIT
(Acceptable time): Japan time 9:00 ~ 17:00
(Handling):  
Confirmed before 17:00 JP time
(In reference to our business day)		 Reflects in your CT trading account on thecurrent company's business day and/or bank business day.
Confirmed after 17:00 JP time
(In reference to our business day)		 Reflects in your CT trading account on the next company's business day and/or bank business day. If the next day is a Japanese Holiday, it will be reflected on the next company business day and/or bank business day.
   
WITHDRAWAL
(Acceptable time): anytime on online
(Handling): It will takes 4 company's business day and/or bank business day at least to make fund transfer to your registered bank or financial institution.


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