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1.
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Can I place OCO and IFD order? | ||||||||
| Yes, you can. |
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2.
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Can I place a trail order? | ||||||||
| Yes, you can place a trail order by using Trading System. However the function of Trading System is not a standard trading function. If you use the function, you must keep logging in the system and your PC must be on all the time. Note: MF Global FXA Securities Ltd. does not support functions of Trading System and take no responsibility for any losses by using this system. |
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3.
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Are stop and limit orders executed as they are set? | ||||||||
In principle CT executes the order at a setting price under normal market circumstances, however there are the following some exceptions.
(Example: USD/JPY) Entry Stop buy @ 110.00, IFDONE Limit @ 110.30 The market price has increased rapidly to 111.00 at the same time as the announcement of economic index. Entry Stop buy executed @ 111.00, IFDONE Limit executed @ 110.30 This trade made a result of 70 point loss. Please understand the risks of SLIPPAGE if you place an entry stop order.
(Example of dealings over the weekend) USD/JPY: Entry limit buy _ 110.00 EUR/USD: Stop @ 1.2250 Monday Open Rate:USD/JPY_109.00 EUR/USD: 1.2650 USD/JPY: The entry limit buy order executed @ 109 .00. EUR/USD: The stop-loss order executed @ 1.2650. |
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4.
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When a market moves rapidly, what happens to an order? | ||||||||
| When the market moves rapidly at the time of an index announcement, intervention etc, and there is an order concentration leading to brief mass orders, there is a possibility that especially the execution of a market order will be late. We recommend you to place a limit order in advance. However, if you place a market order, you must understand the risk that the execution of an order may delay at the time of an index announcement etc. Moreover, if the execution of an order is taking too much time and if you want to check the order in a hurry, please contact us directly. |
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5.
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When will be a margin call generated? | ||||||||
| Note: Margin call will occur if the usable margin is below zero. Equity = used margin + usable margin, We recommend you to place a stop-loss order to an open position. However, if a market moves against the intention you consider, if you did not place a stop-loss order, and if usable margin of your trading account become below 0, your positions (amount, currency pair etc) will be decided and settled mandatorily by the dealer with discretionary decision, with no distinction of conditions such as the execution time, hedging etc. For example, if you have open positions of 3 lots and margin call has been occurred, however methods of settlement mandatorily may be made a difference by dealer's decision, such as settlement of each 1lot by 3 times or whole 3 lots at once etc. MF Global FXA Securities Ltd. tries to be on behalf of customer and to keep positions as much as possible. The margin call system is adopted to avoid that the unrealized loss of your positions will increase boundlessly. The margin call system may be restricted as comparison with the additional deposit margin system which most other agencies adopted. However the margin call system also remain, in principle, maintenance margin of positions settled mandatorily in your account, and has effect to avoid the loss greater than initial deposit as it may occur with additional deposit margin system. However the loss might include even maintenance margin (used margin) according to market price. Please understand the risk that the loss may become greater than the total amount of a maintenance margin (used margin) and the balance of your account may be minus at the time of the price fluctuation due to the trade starts at the greatly different level from the closing level of New York Stock Exchange of the last week etc., especially in the Oceania market before Tokyo market opens the beginning of week.The open position may be mandatory settled by the dealer with discretionary decision, with no distinction of conditions such as the execution time, hedging etc. The margin call system is adopted to avoid that the unrealized loss of your positions will increase boundlessly.(In order to avoid the margin call, you must trade with the risk control to make stop-loss order on position, keep excess amount of usable margin.) |
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6.
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Could you explain in detail about SPREAD? | ||||||||
| Our Margin Forex Trading offers 2 types of spread. Quasi-Fixed type and Variable type.
（PLEASE NOTE: Variable spread is available from 23/FEB/2009.Variable spread is available after proceed prescribed procedure.). |
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7.
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Why is Swap Rate for three days added on Wednesday 17:00? | ||||||||
| On the spot market for foreign exchange, the settlement date will be after 2 business days of the execution date. Interest on a position which was opened before 17:00 on Wednesday shall be delivered the following Monday, including interest of Saturday and Sunday. Therefore, swap for three days accumulated at 17:00 on Wednesday. | |||||||||
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8.
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How can I check the version information of Chart Trader software? | ||||||||
| You can see numbers like 2008092200 as the Chart Trader software's version on the lower right of the back-screen behind the login screen when you login the Chart Trader software. After login, you can also go to Navigation -> help ->About to check. |
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9.
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Although I applied for a Demo account, I do not receive any acknowledgement by email yet. | ||||||||
| If you do not receive any email within approx 10 minutes after you applied for a Demo account. Please tell us your email address, user name and the time you applied Demo account. We will resend the account details to you by email. |
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10.
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Is it possible to use a former demonstration account? | ||||||||
| Demo account will be effective only for one month. After one month, you have to apply for a new Demo account again. The same User Name is not available, so you must enter new different User Name for a new application. |
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11.
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Why does execution of an order around 17:00(EST) slow down? | ||||||||
| The execution of orders slows down around 17:00(EST) due to process of swap rates. |
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12.
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Although I think that market rate reached limit rate on the chart, the position is not executed yet. | ||||||||
| There is a difference between BID rate and ASK rate. Please check ASK rate if it is Sell position and check BID rate if it is BUY position. You can also check it correctly atprice dataof a chart tool bar. |
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13.
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Is the market order executed exactly at price on order? | ||||||||
| Market order will be executed at price on order if market price and price on order are not deviated. On the contrary, if market price and price on order is deviated when market price due to intervention, economic announcement etc., we will quote a newer price or show a message ofYour order was rejected. Please try again.. If a newer price has been quoted, you have to selectagreeor refuse.The process after each selection is as follows;When a new price is quoted; Selectedagreeto a new price -> If market price and the price on new order you agreed are not deviated, the order will be executed at the new quoted price. However, if market price and the price on new order you agreed are deviated, a newer price will quoted again.Selectedrefusea new price -> You must place a new order.When the message ofYour order was rejected. Please try again.is quoted;The order is not executed -- You must place a new order again |
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14.
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Is the hedging possible? | ||||||||
| It is possible. However we do not recommend thehedge. We advise you to sufficiently understand the following disadvantageous points before you use this system. Although our system is programmed to close an opposite position basically, you can hold an opposite position in the same currency pair if you place its order with the check mark in the box ofhedge.However, swap rate will be generated to each sell/buy position as an independent position at the time of every rollover. The cost will arise by the loss margin of a selling-and-buying swap point for every rollover. Please also understand the demerit that the cost will be generated by the difference of the bid/ask spread price of each position at clearing time. Thus it may lack economic rationality. Note: You must check-mark in the box ofHedgein Chart Trader's order screen when you place anext orderif you intend to hold an opposite position in the same currency pair.(This rule doesn't applicable between Quasi-Fixed spread positions and Variable Spread positions.Both spread type is completly different products and positions are independent. Opposite side positions between each spread type on same account doesn't balance out.)（Variable spread is available from 23/FEB/2009.Variable spread is available after proceed prescribed procedure.) |
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15.
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Can I trade during system failure? | ||||||||
| If a technical problem occurs within our system; trading will be suspended temporally, but we will accept the closing orders via telephone or Live Help manually, which will adjust after system recovery. In such a case, please understand that all new orders, such as new Entry Limit/Stop, Market order etc, will not be accepted.Attention; If a customer has sudden computer technical problems, or their network system goes down, we may accept your order, but please understand that it will cost 2,000 JPY or equivalent in other currency per order. *If the problem is caused at our end by a system failure, server problem etc, there will be no charge.<For example> In case of two orders via one phone call; (1) USD/JPY 0.1lot Closing order (2) NZD/JPY 0.1lot Change order of Limit price (1)+(2)=4,000JPY will be charged. |
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16.
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The difference between net profit and loss and gross profit and loss | ||||||||
| Net P/L = gross P/L ± swap rate-commission (zero)If you have a position, swap rate will be added to the balance every day. And if you close a position, only gross P/L of the position is added to the balance. |
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17.
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What is the scalper? | ||||||||
| Scalping is repeatedly to open and close positions within seconds to minutes. We do not accept the scalping trade mainly at the time of volatility due to the announcement of important economic index etc. |
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18.
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Can I login after trading hours at the weekend? | ||||||||
| Yes, you can. but please understand that you can not login from 17:00 (EST) Friday to 17:00(EST) Sunday due to regular weekend maintenance. Even if you can login, any changes of order, deletions, new orders etc. cannot be accepted. |
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19.
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Are the Demo system and the live system the same software? | ||||||||
| Yes, basically they are the same software. However the Demo and Live software are hooked up to two completely different servers. |
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20.
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What is the difference between the Demo Trading and Live Trading system? | ||||||||
| Demo trading is provided to learn how to use our system. Demo Trading and Live Trading are not exactly the same. Therefore there are some differences such as the feed of rate, the execution speed of order etc. Besides Demo Trading will be not available temporary due to the maintenance of server, without any notice.Additionally you can keep two connections at the same time for Demo Trading, however only single connection is accepted for Live Trading. |
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21.
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What is the maximum trading amount per order? | ||||||||
| Although there is no restriction on the total number of positions you hold, 30 lots is the maximum amount per order.Please contact us about trades exceeding the permitted maximum trading. |
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22.
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About Swap Rate | ||||||||
| Swap rate will be generated if you keep holding your positions over 17:00 NY time. Swap will be added to your balance at; *17:00 NY time (Monday-Thursday) and 16:00 NY time (Friday) *6:00am JST Summer (Tuesday-Friday) and 5:00 JST Summer (Saturday) *7:00am JST Winter (Tuesday-Friday) and 6:00 JST Winter (Saturday) In principle if you keep holding a position over 17:00 on Wednesday, each receivable/payable swap will be generated for 3 days. |
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23.
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How is a swap rate determined? | ||||||||
| A swap rate is determined by the interest difference between the currencies you trade.(Swap rate will be updated in case of any changes in the interest difference.) |
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24.
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When is swap rate added? | ||||||||
| Swap will be added at 17:00 NY time (6:00am JST Summer or 7:00am JST Winter ).The execution of orders may delay around the time of swap calculation because swap calculation proceeds on the server. The time of swap calculation is based on our server time. So if you place an order to aim for a swap point, we advise you to place an order well in advance. |
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25.
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Can I withdraw only the amount of Swap Rate? | ||||||||
| Since Swap Rate is calculated and added to your account balance every day, you can withdraw the amount of Swap Rate only. ( Withdrawal less than $100 USD is not accepted ) |
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26.
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Please tell me about Reports. | ||||||||
| Please refer to our website at; http://www.fxasec.com/ehtml/fxtr.html |
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27.
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Can I place an order by phone, or Live Help? | ||||||||
If it is in the normal situation, an additional charge of 2,000 JPY or the equivalent will be required per order, such as Market Orders, EL/ES and Limit Order/Stop loss Orders, including the deletion of an order and change of rate etc., irrespective of the number of lots. (Example) (1) USD/JPY 1lot Buy (2) NZD/JPY 1lot Change of Limit Price(1)+(2)=4,000JPY or equivalent in other currency will be charged.We do not charge in case of emergencies due to a System down situation. |
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| 28. | Can I trade by mobile phone? | ||||||||
| Yes, you can. (Note: In some cases trading is not available, depending on the type of mobile equipment a clients uses. Please try our Demo trading first.) | |||||||||
| 29. | Can I only use a mobile phone for trading? | ||||||||
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1) If you click Disagree, you can not log in to CT.2) If you clickSkiporSkip all, the pop-up message will be shown again and regularly. |
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| 30. | Is it possible to trade CT by any mobile phone? | ||||||||
| No. CT mobile system supports the model corresponding to html. (Notes: Some carriers accept only non SSL mode.) |
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| 31. | Do I have anything I should be careful about trading by a mobile phone? | ||||||||
| The system logs off automatically after 20 minutes of inactivity, for security. If you want to continue the trading, please perform a browserRefreshoften or login again. Rates will not be updated automatically, you must clickRefreshto update it.The price on order will be the price our quoted at the time our server received the order therefore it will be possible that updating will delay in mobile environment and the Internet also will delay etc. Additionally the order may be rejected depending on market condition and nothing will be done. Please understand the risk if you place a market order. |